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Re-Organize For Resilience: Unlocking Intangible Assets…

The newly published (2009) book ‘Reorganize For Resilience: Putting Customers At The Center Of Your Business’ by Ranjay Gulati is, in my judgment, not merely another book that describes an alternative view or re-emerged importance of customer centricity, rather, it’s about recognizing that customer relationships are intangible assets.

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