Michael D. Moberly May 22, 2015 ‘A blog where attention span really matters’!
Trust between employers and employees and companies and customers (clients, consumers, etc.) is an essential and very relevant IA (intangible asset) to most company’s profitability and sustainability, irrespective of sector. Through my lens, at least in business contexts, trust is embedded in – translates as relationship capital and reputation, additional key IA’s, and, as such, play increasingly significant roles in articulating, materializing, and sustaining a company’s value proposition. But trust, like many other ‘business’ terms, are frequently prey to individualized definition and translation.
Sarcastically, when I see – hear one, in a leadership role, take a podium to evangelize about the importance of trust, I find it prudent, to recognize who, for what purpose, and the context in which they are endeavoring to characterize trust. In other words, I often find expressions of trust to be circumstance and/or context specific, but sprinkled with sufficient commonalities tantamount to self-serving glue that allows the definition to retain a semblance of palatability.
Trust, like numerous other business terms, is receptive to being defined in a manner that reflects a speaker’s circumstance to casts them in a preferred (positive) light vis-à-vis their customers, clients, superiors, and/or consumers, something which I would advise Barclays, Citigroup, J.P. Morgan, and the Royal Bank of Scotland, aka “The Cartel” to not try waste resources to argue, for some time, once again.
Aside from the financial services sector, many of us remain inclined to feel that someone whom we presume possess perspectives and values similar to our own can, and should be worthy of our trust. Thus, we would likely be receptive to their overtures. More specifically, when I am engaged with individuals, in business and IA management-safeguard initiative, whom there there is evidence of shared commonalities, it’s likely I will be inclined – receptive to feeling they have my interests in mind.
That sense of course, emanates from another assumption which is, one’s present – past experiential commonalities serve as emotional entrées to trust. One might go so far as to suggest when we are surrounded by people whom we believe are like us, there will be a reciprocating inclination of trust.
Trust is a feeling, and thus a distinctly human experience says Simon Sinek. But, merely doing everything one has expressed – been interpreted as a promise you would do, does not robotically mean people will trust you. Instead, it more objectively translates that you may be reliable. To drill down further on this, most of us have friends who, by reasonable standards of assessment, could be characterized as not being particularly reliable or trustworthy, yet, because they are like us, we are inclined to trust them and remain friends, claims Sinek.
Trust is important because, when one is in the presence of individuals with shared beliefs, we are more confident – receptive to engage in some level of risk taking, experimentation, or exploration which, it’s likely we would not be inclined to do otherwise. After all, our personal – professional survivability and sustainability are, arguably dependent upon our ability to surround ourselves – serve with others with shared beliefs!
(This post evolved from NPR’s ‘Ted Radio Hour’ that aired on May 15, 2015, hosted by Guy Raz with a segment conducted by Simon Sinek, an adjuct to RAND Corporation.)